City of Hemet Utility Billing
Welcome to the City of Hemet
Utility Billing payment system!
Here you can view your bill, make a payment, set-up automatic payments, maintain your account and set-up account reminder notifications.
One-Time Payment Option: This allows you to make a single payment without creating an account. It's quick and easy, perfect for those who prefer a simple transaction.
Customer Portal Payment Option & Online Auto Pay: By using our customer portal, you can access a range of features. In addition to making payments, you'll be able to view your account details and payment history. To get started, you will need your 8-digit customer number and your 5-digit Zip Code. Here's what you can benefit from: Save one or more payment options (Visa, MasterCard, Discover, or Checking information)
- Select auto-payment on your due date
- Schedule a payment
- Select E-Bills
- View your last 12 Statements
- Choose the option that suits you best:
Shutoff Notice
Bills must be paid within 60 days from the billing date to avoid a shutoff notice and late fee. The shutoff notice will include a due date to prevent water service disconnection. If the payment is not made in full by the due date, the account will be disconnected.
For reconnection details, see the below section titled "Re-Connection."
Single Family Resident Accounts
A shutoff notice will be mailed to both the tenant (if applicable) and the owner, notifying them that service is scheduled for disconnection in 15 days due to nonpayment. The account will be charged a $50 shutoff notice fee.
Multiple Residential & Commercial Accounts
A shutoff notice will be mailed to the customer and all tenants, notifying them that service is scheduled for disconnection in 15 days due to nonpayment. The account will be charged $50 for shutoff notice fee plus $12 for each unit notified.
Re-Connection
If your account is disconnected for nonpayment, re-connection fees must be paid in person using cash, cashier's check, Visa or MasterCard.
The re-connection fee schedule is as follows:
Same Day Re-Connection Service:
Monday – Thursday: $88 if paid before 3 pm
Monday – Thursday: $268 if paid after 3 pm
Friday: $268 all day
Next Business Day Re-Connection Service:
Monday – Friday: $88 ** Any payments made after 3 pm on Thursday for Next Business Day Re-Connection will be scheduled for Monday. If Monday falls on a holiday, the service will be completed on the next business day.
ILLEGAL RE-CONNECTION
There are significant charges for any type of illegal re-connection to the City water system at any time. These fees must be paid by cash or cashier’s check.
SB998 Shut off Policy
For information about SB998 Shutoff Policy select here or call 951-765-2350.
